Pridis: Omnichannel Telecommunication Platform for Seamless Connectivity
Pridis is a European leader in software development, specializing in tools that manage communication devices and services for organizations.
Focused on improving connectivity and enhancing customer experience, Pridis delivers innovative telecom solutions for workflow optimization, cost control, and call routing, complete with actionable performance indicators for stakeholders.
Challenge
Company faced a demand from one of its client to develop brand new omnichannel telecommunication platform with high level of requirements and next-generation communication tools while ensuring seamless workflow optimization and cost control.
Pridis looked for a team of experts with telecom expertise to provide seamless efficiency and user experience.
Approach
SSI has assembled 2 developers to strengthen the Pridis’s team, giving telecom expertise as well as UI/UX designer for designing the user experience and user interfaces.
Platform Development and Optimization: Developing a robust and scalable telecom platform capable of seamless communication across multiple channels (mobile internet, chat, SMS, VoIP, voice) from diverse devices.
Advanced Communication Features: Prioritizing low-latency, high-quality communication, even in challenging network conditions. Developing a user-friendly interface, accessible across various devices and platforms, to enhance the overall user experience.
Network Resilience and Performance: Prioritizing network reliability and performance by implementing redundant systems, load balancing, and failover mechanisms. Optimizing network infrastructure to minimize latency and packet loss, ensuring smooth communication, even in areas with limited network coverage.
Value
Full integration SSI developers in the customer's scrum team
Finding the solutions, based on client’s needs in short time frame
Talents training investments for providing to customers the top-edge developers only
Constantly improving the collaboration with the client